“Marks on the underside”


I sold a piece of equipment on eBay and described it as having only slight almost invisible blemishes.
The buyer requested to return it to me because of “marks on the underside.”
I granted the return without delay.
Now I’m having second thoughts.  My question is, do marks on the underside which obviously are not visible when in normal use, count as a valid reason for return?

128x128rvpiano

Showing 1 response by iopscrl

Buyer's wife saw the cost on a CC statement.....

Buyer was a reseller/flipper who realized he could not flip for a profit...

Buyer wanted to play for a few days and then return....

Reason really does not matter.  Ebay allows returns for ANY REASON STATED BY THE BUYER.

It does not matter if you list "AS-IS", No Returns etc.  If the buyer wants to return the item, Ebay will allow the return.  They want to compete with Amazon and their no questions asked return policy.

OTOH Ebay provides the largest audience, and generally results in more completed sales.  My experience is Ebay results in more sales for me than any other venue.  USAM is a distant 2nd.  With a wider audience, comes the fact you are dealing with everybody.  The chance of encountering an unethical buyer increases accordingly.

Include lots of Hi Resolution Pictures.  Include a very detailed description.  If there is a minor flaw, describe it in detail.