If you disclosed it and said "slight discount for minor scratches on the bottom". I think that would have covered it.
Along with no returns unless DOA. Put on tamper proof tape... I’ve dealt with few sleeeeez balls..
If it’s packed right, and tested before shipping.. VERY few DOAs, Like NONE... in 45 years... I did have a Schitt Freya +, bad out of the box though... Super heated... WEIRD... It just wasn’t checked with the valves they sent... BIG bo bo. Always check. Even the cheapo PC, YUP, check it, or expect it.... What I use to tell the apprentices. LOL
Unfortunately, losers pop up on Ebay.
I sold a vintage camera lens and the buyer reported it not working.
He ended getting a working lens and I got his garbage lens in return.
I knew he was scamming me as he said it happens every time.
I reported it to Ebay.
In any case, letting him return the unit was the best thing to do. I would try reselling it on USAM or Audiogon.
Regrettably, your stated description of as “...having only slight almost invisible blemishes...” conflicts with buyer complaint of “marks on the underside.”
my take ....
(1) Buyer has a point that seller’s description was materially incomplete on the listing without prejudice to any value judgement about buyer’s regret or pickiness. Better supporting pictures in the ad and a better narrative highlighting its pre-owned condition marks in full as to its pre-owned condition is de riguere here.
(2) E-Bay has no published standards for audio equipment condition grading . Audio forums are a different animal that most invoke a published standard of sorts . On AGON or CAM feedback is arguably the first item buyers and sellers review before sticking their toes into the water. EBay feedback is worth something but again it’s not playing in a “pickier” audio enthusiast arena IMO.
Here is CANUCKAUDIOMART’s grading scale that sellers and buyers must read and follow:
Canuck Audio Mart Grading Scale
Canuck Audio Mart (CAM) uses the Grading Scale standardised by AudioGon (known as the AGS). Even if you are familiar with that Grading Scale, please read this through carefully, especially if you are claiming your item to be New, Mint, or Excellent. It is very important that all users use the same Grading Scale, so please follow this scale carefully. The condition of an item you list on Canuck Audio Mart should be identical to what you would list it as on any other site using the AGS. We have reproduced the scale here for your convenience, and it is directly from the official AGS.
For Grading Scales on Software Records, please click here.
11/10: New: Unopened Factory shipment
When an item’s condition is called "NEW", it must be a factory sealed box, and the seller should declare what if any warranty will be provided by the manufacturer. Some manufacturers will honor warranties only if purchased from an "authorized" dealer. Other manufacturers may offer warranty to the original owner only, even if that original owner never opened the box. Thus, any item rated as NEW should be accompanied by a warranty statement within the description of the listing. Otherwise, prospective buyers should ask the seller about the warranty - do not make any assumptions other than a factory sealed box.
The word "mint" is used so often that it’s meaning is taken for granted. In the Audiogon Grading Scale, Mint can be used to describe an item if it meets the following criteria without exception.
9/10: Excellent - Perfect physical condition, light use.
The item should be a one-owner or store-demo piece to qualify for a 9/10, though some exceptions will exist. The item should appear as new unless a very close inspection is performed, as described below.
8/10: Very Good - Perfect front face, 1 minor flaw on top or side is acceptable.
This item has seen some use, but still appears perfect from the front. A perfect front face plate includes the front top edge. Be sure and check this edge since it is very easy to nick. On speakers, all four front edges should be inspected.
7/10: Good - 1 or 2 minor scratches, looks used but well maintained.
6/10: Fair - 3 to 4 minor scratches, or 1 major scratch, appears used.
5/10: Average - Multiple scratches, including some on the front face.
This piece is visibly scratched and noticeably used, any major scratches on the front face qualify for a 5/10.
4/10: Mediocre - Rough physical condition, but all functions work perfectly.
This piece would not go in your "big rig", but is not worn out.
3/10: Poor - Rather beat up, but all functions work, maybe a knob is missing.
This piece now resides in the garage.
2/10: Very Poor - Beat up, bent knobs or switch levers, some functional problems
1/10: Shot - For parts use only.
My take : selling audio equipment on Ebay is a risky poker shoot at best to a wider audience, but it’s not tailored to audiophiles .... stay on AGON OR CAM ...full stop.
That's insane...and I'm one of the OCD ones. Almost every single piece of new gear I've bought has had a minor blemish somewhere. In fact, I just received a Denon DCD-110A today and it's fit/finish is exceptional...yet even it has a minor scuff on the bottom.
In addition to the Denon, I can distinctly remember minor blemishes on the bottom of a brand-new Panasonic DP-UB9000 and a brand-new Matrix Audio Element X, both of which I recently received.
It's not reasonable to expect the vast, vast majority of even brand-new devices to be defect-free on the bottom. That's the part that's, ya know, unfinished!
Your seller was just trying to back out of the purchase. What a douche move.
Surprised he returned it (he had to pay for that, right?). I've had buyers (and I'm sure others here have as well) who will agree to a price, then will use the "there-are-scratches" routine to get you to lower price at last minute. All you have to do is say "No thanks. I'm not worried about selling it." But if I read an ad like that and wanted to buy it in good faith, I would DEFINITELY ask first for a description or picture of those blemishes.
Hi rv, first let me mention that I would never return any gear for marks on the bottom, and agree with everyone it was likely a case of buyers remorse.
The only other thing I can think of is that the buyer is a reseller who works on small margins. And perhaps his selling description would include the marks on the underside and would eliminate his profit. Just guessing, nothing else.
Again, I would have kept it, but thanks for posting this.
Generally, things sell much quicker on ebay. Although, yes, you can sometimes have to deal with some real turds.....been selling there since 2004 and mostly have had great success. On rare occasions when there is an issue, I make it right to maintain my 100% feedback, which is important. Selling on here? A mixed bag really, limited success. Too many are looking for things other than what I'm selling usually. Oh well...
Buyer's wife saw the cost on a CC statement.....
Buyer was a reseller/flipper who realized he could not flip for a profit...
Buyer wanted to play for a few days and then return....
Reason really does not matter. Ebay allows returns for ANY REASON STATED BY THE BUYER.
It does not matter if you list "AS-IS", No Returns etc. If the buyer wants to return the item, Ebay will allow the return. They want to compete with Amazon and their no questions asked return policy.
OTOH Ebay provides the largest audience, and generally results in more completed sales. My experience is Ebay results in more sales for me than any other venue. USAM is a distant 2nd. With a wider audience, comes the fact you are dealing with everybody. The chance of encountering an unethical buyer increases accordingly.
Include lots of Hi Resolution Pictures. Include a very detailed description. If there is a minor flaw, describe it in detail.
Good thread and reposting this as it applies here as well - I recently ly had one member here on Audiogon just a few months ago buy an expensive interconnect cable from me owned it for about 10 days and then decided that the cable was "broken'' and wanted his money back. Needless to say that this created an issue with Pay-Pal who really looked at both sides of this situation in which I had to literally defend myself and get verification from the cable manufacturer on why the cable as the buyer described it was in fact not broken but a product / result of his own equipment's shortcomings. This member / provided no information to Pay-Pal support to support his allegation ( hmmm sound familiar ) about the cable being '' broken '' and after about 6 weeks Pay-Pal ruled in my favor. He said ( lied ) that is was broken just to get his money back because he didn't like the sound. I now put ; No Returns on my adds just is case anything like this happens again. If you don't like it is your responsibility to re-sell it - not mine !