I used to be a dealer for VPI and always found Shiela and Harry to be very helpful and friendly. They are a small company so it might take a little time to actually access one of them. Harry would likely be the best source for technical questions. VPI has enjoyed success and longevity for good reasons, including the ongoing evolution of their products and their commitment to customers. I do not currently own any of their products, but still believe strongly in them and the company.
Is there a knowledgeable VPI Rep out there?
I bought a used VPI HW-19 MKIV turntable. I contacted VPI to get set-up instructions and to purchase an armboard cut for an SME 3009 Series III tonearm. Since the plinth doesn't sit level on the isolation springs, I also asked if the springs could be adjusted or did I need new springs. When I called I couldn't get past the receptionist, who apparently knows nothing about VPI's product, because she couldn't answer any of my questions without putting me on hold and asking someone off-line. While I got a great deal on the table, and I know it will preform well if set up properly, I begining to question the wisdom of purchasing it. Has anyone out there dealt with someone at VPI who actually can converse intelligently about their product.