I have a feel good story....

Thanks for posting. This is one of the types of information beneficial when considering making a purchase.

Thank you. 
 

Happily I have long receive outstanding service from this industry. Let’s say my preamp blew up this afternoon. I am sure my dealer would drop a loaner by this afternoon without me even asking (just telling him it went out). 
 

But looking across vendors of all kinds… lots of average and a few terrible. Then there are stars… they just completely get it… and make everyone else look like they don’t care. 
 

Great outcome. 

More discussion of a connector that can come loose easily on an expensive amp, please.

Hey Carlsbad ... the box from Manley to Upscale must have taken a bit of a tumble as the tape was ripped across the top edge about 5 inches ( however the Manley box wasnt deformed...the outer box from upscale was fine..,

Upon detailed direction from EveAnna I recycled a specific connector, as well as checked all the others and the rest of the boards for cold joints etc...

I found the assembly quality first class...I suspect on these bayonet connectors the insertion force tolerances are a bit wide... the jolt broke connectivity and reseating the connector reestablished connection...

I have seen it even on the MilSpec stuff I worked on... mechanical insertion force and wipe are rare but do occur

Very nice example of a quality company. I will consider them when I look for future equipment.

ozzy