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  3. 1340838991

Help needed to recover costs please

Hi,
I ordered some cables to be made by a US manufacturer almost a year ago, cost around $650, paid via paypal (not an AudiogoN transaction, so hope it's ok to post about it?). The supplier originally said they were shipped 3 months later and supplied tracking no, but USPS apparently lost them. The supplier said they were fully insured and they would recover the cost and send me a refund, as I didn't want to wait further for the cables to be made again. After many, many emails from me chasing the supplier, including my agreeing to accept the cables as ordered rather than a refund, I still have no refund or cables.
Can anyone advise me how I can encourage them refund me or send the cables please? PayPal don't want to know as it is outside their 3 month window. I'm prepared to pay a local (US) lawyer to write a letter to them if folk think that would help, though I'm worried the cost of any legal action will soon exceed what I'm trying to recover.
Please help/advise if anyone has similar experieince or ideas.
Dave (from UK)
dandy
pbnaudio's avatar
pbnaudio
1,610 posts
 
Sometimes it's just better to let go - you are causing your self stress - going to a Lawyer is just a waste of money - a UK lawyer have no pull at a US court.

Paypal as usual is useless in solving any dispute although Im sure they took their fee immediately.

Of all the many transactions Ive done here on Audiogon only one turned sour - sold a set of Monster Cables to a "Healthedan" they were new unused cables - when he got them he claimed they were of slightly different length and that they were slightly different in color - after many and long exhausting emails I just gave the f****r his money back - he was such a decent person he kept the cables. MSRP cables $750 he "paid" $325 for them delivered.

Reading your story reminded me about this transaction - now I'm really going to let it go :-)

Best of luck and good listening

Peter
dandy OP
5 posts
 
Thanks for your response. I do know what you mean about letting go, every time I think about it it makes my blood boil. Just seems so unfair that disreputable firms can effectively steal from you. It would be less of an issue if I was in the States as I could "pay a visit".
tgrisham
1,291 posts
 
Maybe you could mention the company so the rest of us can avoid having the same thing happen to us.
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