aball, these are small companies and when they travel to shows/demo's they can't always be around the phone. It's also why they have dealer networks to help with customer service. Who knows, maybe they answered the call before you and just couldn't get to your call.
However, I hear you about the website, that's a simple thing to do...and helps their buying public...
However, I hear you about the website, that's a simple thing to do...and helps their buying public...