Experience with Inakustik 3500P Power Conditioner??

I want to be 100% straight forward. Alex said he thought the polarity was wrong. I suggested we talk to the designer at Inakustik before we jump the gun but unfortunately the designer was on vacation this week. At that point Alex told me not a problem and I said I would update him as soon as I heard back from the designer at Inakustik.

At no point did we authorize Alex to purchase a multimeter and open the unit up. Once he mentioned he was in the process of doing this we told him we would pick up the unit at our cost and check it over and possibly replace the unit if it had a problem. Also return the unit free of charge.

We have a certified technician that we work with and this person wears an anti static outfit. A hypothetical electrician and an end user opening up the unit, is completely against our company policy.

Cheers,

Having reviewed and purchased the AC-3500p , I have had nothing but exceptional customer service from Bob Neill of worldwide wholesale distributors. 
https://www.thesoundadvocate.com/2020/02/report-inakustik-ac-3500p-power-station-and-ls-4004-air-spe...

Bob’s enthusiasm is only exceeded by his personal touch as to taking care of any need one might have. He promptly had my LS-4004 cables re- terminated in a quick and timely fashion. 
I don’t understand fully your problem but since he offered all the above services, I can’t see what’s gnawing at you? 
Reverse Polarity....mmmm - interesting. This power station is arguably, the finest addition I have added to my moderately changing Review system I’ve ever had the pleasure of using. I contend that NOTHING- at any price will out maneuver it!! As noted above, why open a unit that is so magnificent right out of the box!!

If you were a bit more intuitive, you should have ( and still can) talk to Bob and let your “ problem” all hang out. He can and will satisfy any needs you may have!

Howard 

@hm1 No doubt the 3500P is a great conditioner and Bob was awesome to deal with during the ordering process. 
-Alex

It’s an amazing piece of audio equipment- it just takes every source you put into it, and gives the sound a feeling of naturalness and purity that can’t be described! 

@rareace,Good to know that you are getting a replacement. Do let us know how it all went through. Good luck.
@hm1,Yes, this conditioner is something special.