The US distributor should go back to Norway and tell them that he needs the spare parts. This is a classic problem with foreign manufactures and Electro has always been slow on the uptake on this matter. Since their US representative is also slow on the uptake, I would call over to Norway and ask them to send you the part. They all speak English in the factory, so there should be no theoretical communications problem. You can also try calling a Heinz Preiss Electronics in Bensalem, PA. They were the original US service center for Electro. I have not idea if they are still around, but you need to try all options. Their old number was 215-757-9426. Good luck.