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Andrew Singer of Sound By Singer

I recently purchased a demo pair of Harbeth SHL5 speakers on Audiogon from Sound By Singer. They were double boxed in the original factory cartons plus an additional outer box for protection. This was done as an extra precaution by Singer and greatly appreciated. After receiving them, I discovered a small tear in the fabric of one of the grilles. Mr. Andrew Singer handled the issue personally and shipped me a new grille along with the tool for removing the grill - NO QUESTIONS ASKED. This kind of personal attention and customer service is as good as it gets.
audiojerry

Showing 1 response by mapman

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mapman
21,838 posts
 
Last time I was in Sound By Singer, about a year before it shut down, a concerning % of the very expensive esoteric gear I encountered either did not sound right or had operational defects. Just saying.

Always glad to hear about good customer service though.
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