alightronics
Responses from alightronics
| PSVANE Discussion & Impressions Thread @cey Thank you for your kind words. 😄 I kindly suggest that you may try our newly launched HORIZON series 12AX7. | |
| PSVANE Discussion & Impressions Thread @cey @benanders I can state with full responsibility that although we are both based in Changsha, HuNan province. PSVANE has no relationship with Shuguang at all. PSVANE is a completely independent vacuum tube brand and factory, and we have b... | |
| PSVANE Discussion & Impressions Thread @chenry Thank you for your appreciation of our products! To make purchasing and after-sales service more convenient for our customers, we have opened an official store on Amazon. This ensures a better and more reliable shopping experience for e... | |
| PSVANE Discussion & Impressions Thread @curiousjim Hi Jim, May I kindly ask if you have already tried contacting the dealer for after-sales service? If you are unable to receive support from the dealer within the warranty period, I would be happy to assist you in resolving any issu... | |
| PSVANE Discussion & Impressions Thread @dogearedaudio 6L6 and KT66 can be interchangeable in certain situations (depending on the amplifier you are using). Our Horizon series also includes the 6L6WGC-AT. The bias voltage requirements for KT66 and 6L6 are different. When interchangin... | |
| PSVANE Discussion & Impressions Thread @curiousjim @jetter And we will also investigate the after-sales rate of tubes from Viva to identify the exact issues in the transportation or production process. We apologize for any inconvenience this has caused you. | |
| PSVANE Discussion & Impressions Thread @jetter According to our warranty policy, tubes can be returned or exchanged within the warranty period. If you encounter any issues, we can provide assistance. | |
| PSVANE Discussion & Impressions Thread @curiousjim Since you purchased a used item, may I kindly ask if you had a chance to check the quality to ensure everything was in good condition? Additionally, it might be helpful to contact the seller to inquire about the previous condition. | |
| PSVANE Discussion & Impressions Thread @perkri Hi！We have just reviewed the after-sales data for this product and found very few issues. It is likely that there was a problem during the transportation of this batch. Regardless, if your product is still within the warranty period, we wi... | |
| PSVANE Discussion & Impressions Thread @trivema Thank you for your inquiry. The Horizon series has a maximum rating of 480V, 100mA, and 40W dissipation. | |
| PSVANE Discussion & Impressions Thread @dwolek Certainly. You can directly apply for a return or replacement through Amazon. However, please note that Amazon's application window is limited. If you are unable to find the application portal, you can send us a message, and we will manual... | |
| PSVANE Discussion & Impressions Thread @rajugsw That is KT150 of HIFI series.😁 | |
| PSVANE Discussion & Impressions Thread @rajugsw Thank you! We do not have plans for the KT170 this year. May I ask which series of the KT150 you listened to? | |
| PSVANE Discussion & Impressions Thread @aniwolfe First of all, the KT88C is not our latest product, but based on our after-sales data, it is a reliable and stable product. You can use it with confidence. Regardless of the channel from which you purchased it, if you encounter any iss... | |
| PSVANE Discussion & Impressions Thread @milpai In our sample tests, the Horizon tubes did not show any quality issues after 200 hours of continuous use. Regarding your question about the Horizon and ART series, both belong to our selected tier. The main difference between them lies ... |