Troubleshooting help please


Hello,

What could cause sound not too completely turn down. With the volume control all the way down on my preamp itself or using remote, I still get sound. When I select mute sound goes out as it should. It is not very loud but I can clearly hear the music from 15 feet away. I have a tube amp and preamp. The same scenario occurs whether I am using tuner or CDplayer as source. I know issue is linked to preamp since problem does not exist with my other preamp. Could this be an impedance issue or is it simply an issue with the volume control itself?

Thanks
sympaticonorm
Are you sure you have a 'mute' circuit? Some which represent themselves as such are nothing more than circuits that reduce volume substantially, like 20db, although the ones I have seen that do are identified that way. If you haven't you might check you manual.
I do have a mute button on remote and a mute switch on preamp itself. These will cut-off sound completely.
Sorry, I didn't read your post carefully enuf and(mis)applied the info in the 4th sentence to the mute circuit, not the VC. Sounds like a VC issue to me, perhaps in connection with an input gain issue? If you had an input impedence issue it would likely reduce input gain and only in part of the frequency spectrum. Personally, so long as the output is balanced tonally and FR wise, and you have normal use of range of the VC I wouldn't be concerned.
Thanks Newbee,

Yes, everything works fine except for the fact that I can't turn volume all the way down to nothing