Company loyalty- What has been your favorite?

McCormack - Sound and build quality is top notch. I would buy another MCormack product without reservation.

Channel Islands Audio - Build quality and sound quality is exceptional for the price and the customer service is great.

Alon/Nola - Carl Marchisotta

Always willing to help with his products and it doesn't hurt that he has designed some incredible products. Bad products with good service is of no interest to me.

Some of the products coming out of the east are really getting good and they are really trying to step up the customer service. It's not easy to overcome language and cultural barriers and deliver some really sound products.

I think what is even more important is the company's
loyalty to it's customers.
John McDonald of Audience definitely fits the bill.

Heck, yes I forgot him. A great guy!

Audio Note. They make everything from source components to speakers and everything in between including amplification and cables. One of the few companies to do so. If you like their house sound you can create a very synergistic system amongst their offerings. The result may be that you are spending money on music instead of equipment. Of course there is the concept of upgrading within the line and there are parts upgrades available for most, if not all, of their components.

When I originally bought my gear more than twelve years ago the US rep at that time was always available to answer any questions. A fuse rated for 220v operation was mistakenly installed in my amplifier and the rep offered to come to my home to install the correct fuse (which was not necessary as I got the correct one and installed it myself). As an apology he sent me a set of power tubes. Any e-mailed questions or inquiries have always been promptly answered by the company's owner, Peter Qvortrup. I'd say that's pretty good service.

Tonian Labs is also very good. When you contact them you speak with the speaker designer/builder. Fortunately I am in the LA area and when I asked to demo a pair of speakers the owner, Tony Minasian, offered to bring a pair to my home and set them up for me to evaluate. I took him up on the offer and the result was that I became an owner of his speakers.