Hi Oak, IME the Swans are well regarded. If it were me, and I knew I would miss the Swans, then I would seriously look for another Swan dealer that you can do business with, online or elsewhere. From what's apparent to me on HiVi's website, it's not like the 5.2F's have been discontinued or anything. I take it you are saying your current dealer is telling you that he either can't (or won't?) order another set for you?? I would press him as to why not. Not like you have to be mean, but I mean I wouldn't be willing to accept such an answer without explanation. Try to verify whatever he tells you on your own, should you have any doubts. But, if you can find another dealer before your time frame for accepting his offer of your money back has passed, then I would give thought to following through with that, perhaps even if you have to pay shipping, or whatever. PSB is also a well-respected brand, too, but, if you're going to spend that much money on something, then, at least at this point, it ought to be for something that you already know you want, if at all possible, yes?? Hope this helps.
Oh My what to do?
So two months ago I bought a set of Swan 5.2F's and 5.2R's. One of the speakers has failed, as in the bottom woofer blew, and the top midrange and tweeter are not working properly. The dealer is saying there is little they can do, but refund my money, and is now offering PSB speakers as a replacement for my Swans. I am not familiar with the brand, so looking for some input, on what I should expect as a replacement for the Swans. I will miss the beauty of these Swans to say the least!
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I'm sure that either Swan or their distributor would take care them under warranty for you. They can ship out replacement drivers and the swap out is pretty simple. Try here: http://www.swanspeaker.com/company/offices.aspx |
What Mofi is saying is true, there should be some way of having them repaired or replaced under warranty here in the states easily enough. Didn't sink in to me in my post above that they were still under warranty...! Need more coffee... Hmmm...on second thought, this might be an 'either/or' thing. Most company repair centers are notoriously slow (dunno about theirs). They tend to be slow because there may be other customers waiting in front of you (take a number, please...) and because most companies tend to be stingy about hiring enough employees turn things around quickly. So you might be without your set for a while. You'd also likely have to pay shipping both ways (check with HiVi to be sure of their policy on that). So maybe you're ahead of the game if you take your current dealer up on his money-back offer, should you find another source to buy them from elsewhere. |
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