Epos cabinet sensitivity

R U talking about crack or scratch and/or dent?
Crack usually occurs with wood that hasn't been dried enough. The only way to prevent it is request a wartanty replacement for the brand new one.
If it's only dent or scratch than it's a nature of all solid wood. Wood composite or MDF doesn't have these problem but sound much worse. Strength of a finish does play a role and partsexpress sells finish that may turn out much stronger and may stop such extraneous sencitivity of a cabinet if you're able to refinish them yourself and if you're not than use a touch-paint or stick the missing piece back if found.

this is a defect in the veneer....find out if it is covered under warranty.....

Thanks for your input.
I am talking about narrow and long cracks in the wood natural pattern, not scratches or dents. Strangely, only one speaker is affected.
Epos in England says cracks are not covered under their warranty.
Molunat