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Philips 963 SA compatibility

Hi! I'm having problems with playing back some Disney's DVDs- " Finding Nemo" and " Pirates of the Caribbean"- there are periodic, every 2-3 minutes, 3-4 seconds-long, lapses in the soundtrack throughout the whole length of the DVD.
I called Philips technical support and was told, that " there are some compatibility issues with this particular machine and Disney's movies soundtracks" and was advised " to call Disney's Studios and have the DVD exchanged".
Can somebody, please tell me what is the problem?, why is it only Disney? and what should I do at this point- ask Philips for an exchange, some upgrade (if it is possible and available). Regards.
maril555
imin2u
392 posts
 
PLayed both on mine. No problems. I use the coax digital output to the receiver.
danlib1
819 posts
 
I've had the same problem with "Finding Nemo" on my Sony DVD Player. I've tried 2 different copies- same exact issue. My friend plays the discs fine, however, on his Panasonic player. I too wonder "what's up?!".
maril555 OP
619 posts
 
Imun2u, I use digital coax to the reciever as well. Played both discs on my Sony DVP NS999ES- no problem, so I know it's not the discs and not a connection (used the same connection with Sony), it's a player.
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