I am sorry to hear of your problems with dealing direct with Electrglide. I love Electraglide's products but, have always dealt with Stewart at SOS. Stewart offers the full Electraglide line at GREAT prices and even better customer service.
Very frustrated with Electraglide - Poor service
Having one heck of a time with Scott Hall at Electraglide. I sent him 2 Power cables back in November 2001 to be Upgraded and so far only got one back!! I have sent him multiple e-mails and recently call him and each time he promised to send it and again nothing!!! He sound like a nice guy on the phone but maybe his people/shipping need to be improved.
Anyone with any suggestions, i paid him $600 in advance 6 months ago and i am trying to be patient but 6 months for a Power Cord upgraded is getting RIDICULOUS!!!
I can complaint to BBB and i did paid with Post office Money Order and have all the e-mail correspondence!!
Anyone with any suggestions, i paid him $600 in advance 6 months ago and i am trying to be patient but 6 months for a Power Cord upgraded is getting RIDICULOUS!!!
I can complaint to BBB and i did paid with Post office Money Order and have all the e-mail correspondence!!
- ...
- 17 posts total
If you guys only knew more about this "prominent" manufacturer... Being from Charleston, I've heard some interesting stories. It's funny what a Stereophile review can do for a "company". Did you guys now that you can write Stereo Equipment off as a business expense (test equipment)if you can show a profit in the cable manufacturing business? I bet some people did (hint hint)... |
I like to thank Stewart from SOS to try and help but with Electraglide it's like talking to a WALL!!! So far NO sign of my Power Cord - so take my advice and DO NOT deal with the company directly and go through a dealer instead which carry more clout; but it's still very disappointing when they treat their customer directly this way. Try David Elrod's power cord instead (same technology - David used to be with Electraglide but now has his own company) - Elrod is a much better power cord and he is a gentleman and treat his customer better unlike SCOTT!!! |
He does not have a web page yet but here is his e-mail: [email protected] Go to Audioasylum web site and do a search on Elrod under cables; there is a fair amount of reviews and opinions about this cord. |
- 17 posts total