Are you having problems with Upscale Audio?

With brick-and-mortar audio retailers continuing to disappear, many audiophiles no longer have access to a knowledgeable local dealer who can answer questions or provide guidance before a purchase. As a result, I suspect companies like Upscale Audio now receive a much higher volume of inquiries from people outside their normal sales territory.

Many of those callers are likely seeking technical advice and product recommendations rather than intending to purchase directly. After gathering the information they need, they may ultimately shop online for the lowest price. While that is understandable from a consumer's perspective, it also places a significant demand on retailers who invest considerable time and expertise into helping prospective customers.

@inagroove 

If you’re waiting for six weeks to hear back from somebody? you’re just setting them up for a fall… People make mistakes so if it’s been a week or two or three and you’re upset, pick up the phone.

Don’t wait and do it here six weeks later.

I'm happy that any company has people willing to talk on the phone, it's an AI world more and more every day.  Call them 

They are a solid, upstanding company to deal with. I have purchased tubes and electronics, and everything was professionally handled. Their communications were good and shipping info fast and accurate. Sounds like a complainer here.

I bought auralic altair from them at full value before auralic folded, never got lds app, asked them for advice. They were not helpful at all. They told me to go do my own research. I would never use them again.
 

@tangomarty 

If you message me your phone number and email, I can check our records no matter how you contacted us, whether by voice, chat, or email.  I'll have a record and if someone was not helpful, I'll straighten them out. 

Most users have figured things out by now.  We do have a document that we put together over time with all the options we know of, and you and any Upscale Audio customer is welcome to it. 

Auralic made some great stuff, and we LOVED it. Amazing sound. Everyone was shocked when the owner decided to pull the plug.  I heard he has too much money.