1. Home
  2. misc-audio
  3. 198968-2625

REVERB LOSES PACKAGE AND WON"T PAY LOSS

I buy a (2) piece pre-amp and power supply and Reverb ships it with signature only on one box, the other box is lost and they won't do anything, so I go into Pay-Pal and they say that its Reverb's problem so I can't file a "Un-delivered claim" ...So now I'm out at least 1200.00 for half of my purchase........Reverb lets the seller decide if they are going to pay a refund, So of course he won't pay the loss..............So when you buy on Reverb you will take a chance on losing your whole purchase and nobody will do anything.......

autospec
thecarpathian's avatar
thecarpathian
6,237 posts
 

Even the thread title makes no sense:

'REVERB LOSES PACKAGE AND WON"T PAY LOSS'

How did Reverb lose the package? Reverb didn't ship the package.

 

thecarpathian's avatar
thecarpathian
6,237 posts
 

Won't say whether he received any tracking numbers.

Won't say which half of the items he received.

Contradicting himself on who actually shipped it.

Reverb lets the seller decide.

Complete nonsense.

autospec's avatar
autospec OP
520 posts
 

Sir:    I don't see what piece I received matters but I received the power supply if it matters............I also received the tracking numbers and one item was a signature, the other piece was to be picked up a Staples, but Staples is not a drop zone so I went to UPS depot and they didn't have it, so I went back to Staples and the next day I went back to Staples again, nothing.......I thing the second package got delivered to the wrong house and since you can't call anybody it's not getting returned...........And for the smart person who says I'm not answering these you are somewhat correct...........THERE ARE TOO MANY TO ANSWER ALL OF THEM

autospec's avatar
autospec OP
520 posts
 

Mr: Carpathian........I also see you have never sold anything on Audiogon in 12 years, so I have to ask  ???    What do you know about any of this.....A FORUM JUNKY.....thanks for your input

thecarpathian's avatar
thecarpathian
6,237 posts
 

@autospec ,

Quite the irrelevant, ad hominem attack. But, you haven’t made any sense so far, so why start now.

Regardless of your lame attempt to invalidate my posts, here are a few more questions:

If you got the tracking number for the package you didn’t get, where does it say it is??! Did you contact the carrier?

Did the seller process his payment through PayPal? If he did, then Reverb has absolutely nothing to do with any of this, as it doesn’t fall under their buyer protection plan.It’s a matter for PayPal. If he used Reverb, it does.

Did you personally try to contact the seller as per their procedure?

Did you read how each buyer protection works? Reverb explains it all quite plainly.

"You can talk to a real Reverb Support agent via live chat during these hours: 3:30 a.m.–9 p.m. CT (Mon–Fri) and 8:30 a.m.–6 p.m. CT (Sat–Sun). If chat is busy, use the Help Center and the Contact Support option to reach the team."

Listen, sorry that it seems a fast one got pulled on you, but you’re doing nothing but spinning your wheels and wasting your time. Take logical, concrete steps starting with contacting the carrier, and a real person at Reverb for their input.

Also, you 'think' it got delivered to the wrong address??!

You have the tracking number! With this tidbit of info, what is so difficult about this?

 

 

More to discover