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REVERB LOSES PACKAGE AND WON"T PAY LOSS

I buy a (2) piece pre-amp and power supply and Reverb ships it with signature only on one box, the other box is lost and they won't do anything, so I go into Pay-Pal and they say that its Reverb's problem so I can't file a "Un-delivered claim" ...So now I'm out at least 1200.00 for half of my purchase........Reverb lets the seller decide if they are going to pay a refund, So of course he won't pay the loss..............So when you buy on Reverb you will take a chance on losing your whole purchase and nobody will do anything.......

autospec
autospec's avatar
autospec OP
521 posts
 

Jimmy;    The shipment was made in a odd way, I almost think it was on purpose .....The two packages were shipped to me at the same time, one with a signature and one without a signature........They leave the one that doesn't need a signature and suppose ly ship the other box to Staples for delivery to me, but when I go to Stables nobody knows anything, no box, no nothing.....And that is where we are...........

knock1
378 posts
 

Did Reverb send the packages? Has whoever had sent two packages provided you with tracking numbers? Very confusing.

autospec's avatar
autospec OP
521 posts
 

I'm not going to win this because I have had no communication with a human, it's all  computer generated, and it just goes over the same thing over and over...........But at least other people will see what happens if you buy on Reverb and have a problem...........You will get screwed out of your money and just get tired of chancing it.........Reverb doesn't care, there computer generated answers can go on forever, and they know the buyer can't.............There is no real solution and they know it.........

thecarpathian's avatar
thecarpathian
6,237 posts
 

@autospec ,

I’m sure there are ways to contact a real person to explain your situation.

thecarpathian's avatar
thecarpathian
6,237 posts
 

It’s hard to assess what happened without knowing whether you ever received a tracking number. If you didn’t, that’s important. If you did, what did the tracking show? That information is essential to understanding whether the package was never shipped, lost in transit, or misdelivered.

Also, Reverb shipped it??!

I don’t believe Reverb ships anything. It’s just a selling platform. The guy selling it ships it. Plus, you won't say whether you received any tracking number at all. None of this is making any sense.

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