REVERB LOSES PACKAGE AND WON"T PAY LOSS

I have to wonder if your message has anything to do with this problem, I paid a seller 2300.00 for a two piece Audio Research pre-amp, the seller sends it signature for one box and no signature for the second box......I'm not sure if this was intentional to mix up the process so I couldn't make a claim......Then Reverb lets the seller decide if  I get my money back......That's really "cool" , so he decides I get no refund, The second box was supposed to be delivered to a UPS access point, but UPS says we don't have any access point or places..............So where is my other half ???????      So I decide to file a pay-pal claim, but they tell me  Reverb handle there own claims, So I can't file a Pay-Pal claim.............And after 5 days Reverb won't even answer emails.....Do I Sue them for my money, what can I do ???

Check with your state attorney general on the process for filing a consumer complaint. Most AG offices have a consumer protection division. The other possibility, if you are mad enough, is suing the seller and Reverb in your state's version of small claims court. Most states don't require you to hire an attorney.

But first, carefully read all the terms and conditions that you may have agreed to by ordering through Reverb. Its certainly possible that Reverb imposes terms that would insulate it from liability in these situations.

Did you use your Credit Card or Bank Account to pay thru PayPal.  I had a similar issue and thankfully used my credit card.  I never received the product so I disputed it with my credit card company.  The credited me the funds.  It was a battle with PayPal though.

Go to your credit card company first, always.

I hope somehow you solve this.

Yes, always fund paypal or any purchase with your best credit card, to get their fraud protection as a last resort.

Prior to large purchases, I call the credit card company to confirm coverage, they say yes, and they keep records of the calls.

The seller shipped it (not Reverb). It should have had insurance. I prefer to buy the insurance myself so any claim is made by me, not the seller.

One way is to get the seller to drop it off unpackaged, at a UPS Pack and Ship location near them, that you have pre-arranged with. Just tell UPS the weight(s) and size(s). So, you don’t pay seller anything for shipping, you save tax and eBay fees on the cost of shipping .... and UPS is responsible for protection/damages.

It needs to be double boxed for a damage claim.

Avoid the word ’antique’.

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Not to defend them in this case, but Reverb was prompt and firm helping me get full refunds twice when problems occurred. Easier and faster than PayPal.