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Siltech says TMR sold me a fake cable but I want to believe TMR

First off, TMR is as professional as it gets.  As someone who’s worked in the backend of a business, I can plainly see the lengths they go through and time spent refining what they do. They offer a 110% authentic guarantee. At least that’s what I’ve seen, the salesman in the phone told me last night. Today I look into it and there’s no longer 110% but 100%. 
anyways, there was a siltech ruby double crown power cable. I looked it up before purchasing and found page with minimal information on siltech website. The cable looked similar but very different than the one on tmr website. Maybe It’s not the same cable I thought. I dug deeper and found a lot of pictures of siltech cables with Asian language and followed the websites to find a lot of fakes. These looked closer to what was in TMR website. 
so called TMR and expressed my concern. Ryan assured me they were probably real because of the process they use to identify authenticity. That put me at ease. However before calling I had reached out to the North American distributor and siltech themselves.  Talked in the phone with monarch and sent him pictures via text. He never got back to me. Siltech messaged me this morning tell me the cable is not in their database and is a fake 

here’s my dilemma, I’ve heard many of times about how companies don’t like people buying used because it means they’re not getting the sale. Makes sense. Is there a possibility that siltech is lying?  
does anyone here have experience with siltech and ruby double crown or fake siltech in general and could help me identify?

bthrb4u
cantorgale's avatar
cantorgale
183 posts
 

@kennyc Sucks that some scammer ripped off TMR. I’m of the belief that such people never prosper in life. 
 

Even if theyprosper in this life, I take consolation they won’t be so lucky in the next. lol.  

bthrb4u OP
66 posts
 

I actually planned on getting another v1 but used TMR because I was able to use affirm and basically take a loan out to get it. Also, I wanted to try something new. I think I have a good understanding of what hifi gear does and enjoy leaving my impressions online hoping it can help someone someday.  So yes, I’m trying to make my perfect system but don’t mind trying jew things. Haven’t seen it all ya know 😂 

bthrb4u OP
66 posts
 

Oh I have 100% faith TMR will treat me right. They’re literally the perfect company and I don’t say that as advertisement for them. They left no stone unturned when trying to refine the business.  You can tell passion was not only used to get them where they’re at, but was spread and is part of what it takes to be an employee there. 
But I’m also a pessimist and am going to get full coverage on the cable for shipping so it doesn’t “accidentally” get lost in the mail.  
I truly hope TMR gets ahold of siltech to get this resolved. Hope I didn’t make too big of a mess for them 

gemoody
189 posts
 

Seems like you may never get a definitive answer from either party. Also seems like you will be bothered to not know, as I would. The answer is simple, return them. Move on.

rbstehno
1,645 posts
 

Cable naysayers either don’t have:

good ears

an Audio system that doesn’t allow other components to make it sound different, better or worse, just different. The owner is the only person who can decide if it’s worth the expense to make his system sound different

 No money to spend (not invest) in better equipment.

As for TMR, I have used them many times. But, some of these fake cables look just like the real thing. Not sure what TMR or any other reseller does to guarantee the buyer they aren’t fake. 

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