Siltech says TMR sold me a fake cable but I want to believe TMR


First off, TMR is as professional as it gets.  As someone who’s worked in the backend of a business, I can plainly see the lengths they go through and time spent refining what they do. They offer a 110% authentic guarantee. At least that’s what I’ve seen, the salesman in the phone told me last night. Today I look into it and there’s no longer 110% but 100%. 
anyways, there was a siltech ruby double crown power cable. I looked it up before purchasing and found page with minimal information on siltech website. The cable looked similar but very different than the one on tmr website. Maybe It’s not the same cable I thought. I dug deeper and found a lot of pictures of siltech cables with Asian language and followed the websites to find a lot of fakes. These looked closer to what was in TMR website. 
so called TMR and expressed my concern. Ryan assured me they were probably real because of the process they use to identify authenticity. That put me at ease. However before calling I had reached out to the North American distributor and siltech themselves.  Talked in the phone with monarch and sent him pictures via text. He never got back to me. Siltech messaged me this morning tell me the cable is not in their database and is a fake 

here’s my dilemma, I’ve heard many of times about how companies don’t like people buying used because it means they’re not getting the sale. Makes sense. Is there a possibility that siltech is lying?  
does anyone here have experience with siltech and ruby double crown or fake siltech in general and could help me identify?

bthrb4u

@mofimadness Iwill admit that who would want fake cables returned. And I doubt anyone ever made a claim for their return. Makes a good marketing line, still not the law. 

Cable is being returned. Not sure if because one end has a slight kink in it or what but there’s distortion or something coming through that is hurting my ears. Best part of the cable is the fullness of mids and good bass. But not a huge fan of the timbres or the smaller side imaging compared to my furutechs 

Even if I was wealthy I wouldn't buy those expensive lines. I have Audio Tech Rocket 2 speaker cables bought new from as I remember their. website and like them but if I ever sent them a cable and they destroyed it , see ya in court or pay me back in full.

@bthrb4u - sorry to hear about your ordeal, glad you got a refund.

Did you copy TMR on your message from Siltech? Used cables can be risky, ideally it comes with Certificate, receipt, or a trusted source.

Sucks that some scammer ripped off TMR. I’m of the belief that such people never prosper in life.