Manufacturers with great customer service

What are the brands you've experienced with great customer service?

zavato05-17-2026 3:49pm

sextantcv4 Details Discussions Posts This discussion Message User 16 posts 05-23-2026 at 12:10pm Copy Comment URL Report Comment Edit Delete Arcam. Always a live person who is switched on to the product. If emailed you may even get a reply from an engineer. PS Audio has always provided detailed responses. Cardas and Kimber Kabel are solid as well.
otimmons Details Discussions Posts This discussion Message User 11 posts 05-23-2026 at 12:40pm Copy Comment URL Report Comment Edit Delete Hagerman Labs. I had a hum issue while using my Cornet III phonostage. My email to customer service was the start of a 10 message thread with Jim Hagerman himself. He was very friendly and helpful. He stayed with me until we solved my problem, which was a bad tube. The unit has worked perfectly in the years since.
agbrace Details Discussions Posts This discussion Message User 56 posts 05-23-2026 at 01:55pm Copy Comment URL Report Comment Edit Delete Pass Labs, EMM Labs/Meitner, Audio Research, Bryston. All have provided me excellent customer service for both new and used components.
mlapenta Details Discussions Posts This discussion Message User 132 posts 05-23-2026 at 02:03pm Copy Comment URL Report Comment Edit Delete Linear Tube Audio has great customer service
kenm10759 Details Discussions Posts This discussion Message User 44 posts 05-23-2026 at 02:07pm Copy Comment URL Report Comment Edit Delete KEF has been outstanding for me!