Upgrade from B&W 802D1 to Focal Utopia Scala Evo

That's my point..... I had a pair of Thiel speakers in the 90's and no matter what I threw at them they never sounded good. When I got my 802Ds they sounded great out of the box, never even noticed if they broke in or not.

Heck, Focal directly suggested over 400 hours of break-in. WTF. I'm starting to think they are depending on the brain to adjust to the new sound and accept it.

Call the manufacturer and explain the issue

They may be able to work out something g with the dealer 

As many others have said they will improve with time and usage

I can understand subtle differences with time and usage, but not going from horrific to beautiful in 400 hours.

@onehorsepony speakers and phono cartridges are the two types of components that can easily go from horrible and unlistenable to great. With speakers you have drivers that need to move to loosen up and begin operating properly, e.g. woofers that will begin to push air to produce more bass. The bass is what balances out the brightness. You also have crossover parts such as capacitors that take time to settle. Wiring too. 

Am I saying that it is guaranteed that you will love the sound? No. But giving up prematurely could be a big mistake. Run the stereophile test cd with low frequency test tones to flex the woofers. Or run bass heavy music. 
 

honestly, the bass seems fine, not as tight or as controlled as the bass on the 802D, but neither is the soundstage. I think if I had to sum it up the issue is with the lack of focus and imaging on these speakers. vocals are recessed, while instruments are in your face.