why are sellers to be trusted, but buyers are not?

@ghdprentice 

Thank you for sharing your experience.

I’ve communicated with the seller via Reverb’s website where it all began. He’s in denial on his culpability in why and how the damage occurred. I paid $1,700 for a Vintage 1970’s TEAC 3340S Reel to Reel Tape Deck. I’ve wanted one since I was a young adult but couldn’t afford. The online presentation looked good. The seller claimed that the deck had recently been serviced. The seller mentioned that he was an engineer which I took into account because engineers tend to be precise in how they do things. But this guy literally put two wraps of bubble wrap around a 44 pound machine and put it in a makeshift cardboard box with no additional padding and sent it internationally (from Austria) via FedEx. When it arrived the right reel spindle was protruding through the cardboard box. I knew I was in trouble! After opening the box the right reel spindle was loose somehow behind the plate of the front of the deck and one of the empty reel’s center caps was destroyed. I stopped looking after that and contacted the Seller. He’s blaming FedEx. I’m asking to return his machine for a full refund.

This is my first purchase from someone overseas.

I’ll see how this pans out…GF

Following up on my previous post, as an audiphool myself, and as a lawyer, I am willing to set up an escrow service for buyers and sellers here if people think that there is a demand for such a service.  I can roll that out and see if people are interested.  That way there are no horror stories. Buyer puts funds in escrow and money is not released until the equipment arrives as promised.  It is the seller’s responsibility to pack gear properly and equipment must arrive at the buyer’s undamaged.  Seller is responsible for damage, generally, if not properly packed.  The fee would be the same as PayPal goods and services.  Especially with bigger ticket items, there is a piece of mind to such arrangement that is far better than PayPal, for example.

“That way there are no horror stories.”

@moto_man - Who are you kidding?!

Did you think this through? Everything will work out great, until it doesn’t. As one example, when does the seller receive their money? When the buyer receives the shipment, one day after receiving it (so they have a chance to check out their new equipment), or some other timing? What happens when the buyer says the equipment/speaker doesn’t work properly, or isn’t in the expected condition, or some other form of “this isn’t what I expected” based on a “failure to communicate” between buyer and seller, or a poorly worded advertisement, or unrealistic expectations? What is the broker’s specific role in the event of (ugh!) shipping damage? Those can take a long time to resolve if a shipper is involved.  Will every case of shipping damage involve a return to the seller? Who pays for the return shipping? What if there really is no damage? Is the “broker” going to referee every type of dispute?

Finally, how would you determine your fee, and would there be a change order  in the event of a dispute or some other calamity that exponentially increases your time commitment.  I doubt you would get away with simply adding it to the bill, as is SOP for attorneys.  Good luck in your endeavor but, you couldn’t pay me enough for that job! I would rather be a marriage counselor! 

@mitch2 , those are escrow agreement drafting issues.  The agreement provides for those types of issues.  Basically the agreement would normally provide that the money gets released (1) upon agreement of both parties, (2) if the event that it is DOA, that would be addressed, (3) if there was shipping damage, that is typically on the seller anyway, since the typical sale is that it must arrive undamaged to the buyer, and (4) if there is some skullduggery about whether it arrived in the condition promised, that is something that would be worked out between the parties.  In other words, the escrow agreement tries to address all contingencies, no different than any other contract. Fee is as said, the same as PayPal G&S.   Just an Idea that I had after spending $16K with a seller that I didn't know (which worked out great, but . . .)

@moto_man - That all sounds good, but I still predict a heavy lift. As you know, when you stand between somebody's money and the outcome they believe they deserve, things don’t always go smoothly.  I hope the indemnity clause is air-tight.