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What's your experience with Pirate Ship "adjustments"?

I've used Pirate Ship twice so far, and both times I got hit with a UPS surcharge after the fact, which PS immediately charged to my credit card on file. Both shipments were incoming, so I have the packaging and I was able to confirm that the actual dimensions in fact matched those on the label. 

On one box, UPS claimed a one-inch difference and assessed a 10% surcharge... Seems like one inch would be well within the margin of error of their automated measurement portals?

Now there's no doubt that Pirate Ship is much less expensive than going through UPS directly, and I'm wondering if UPS has a zero-tolerance policy towards Pirate Ship-originated shipments to help them recoup some of the lower cost... Have you had similar experiences with PS?

 

devinplombier
tksteingraber's avatar
tksteingraber
787 posts
 

I have used PS many times for UPS and USPS and have only had one USPS adjustment which was justified and correct.  I provided a shipping label to a seller and I was given an incorrect box size and weight.  I have been very happy with PS.

nogaps
169 posts
 

I recently shipped a power amp to SMc for a rebuild.  I measured the box at 25.5 x 24 x 17.  I was careful to measure it accurately, more than once.  The PS website allows half-inch increments. I received a notice from Pirate Ship  within a couple days that UPS measured the 25.5 dimension as 26 inches.  UPS made an adjustment to the shipping cost by increasing the cost by $0.01..one penny.. PS could only bill my card a minimum of one dollar..so I have a $0.99 credit on my PS account. 

Of course no human being ever touched this transaction, but...

Really?

fiesta75
1,535 posts
 

I have not had a problem with PS using UPS, great prices. I'm sure to always round up to the nearest inch in all dimensional measurements and do the same for weight. For example: for 25 lbs. 10 oz., I use 26lbs. So far it has worked every time. 

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