Warranty starting from the date of manufacture? That is plainly absurd. If it is sold with a 90 day warranty because that's all that's left, OK, you made your choice. But if its sold with a 1 year warranty and then in the fine print, its "oh, that's 1 year from the date on manufacture," that is an unfair and deceptive business practice under many states' laws.
Getting what I paid for - gut check please!
All - I purchased an expensive (for me) DAC a few weeks ago from a small but well known high-end manufacturer close to where I live. It was a previous-generation model made available at a price significantly lower than the current generation model. I paid for the item in full prior to pick up. Upon pick up, I discovered the item’s faceplate and remote were a different color than what the manufacturer had indicated prior to purchase. Upon getting it home, I learned by reading the materials that the warranty period had started at the date of manufacturer, not the date of sale, meaning the warranty period was about one-third the length it would normally be.
The manufacturer is offering to replace the faceplate with the correct color for a fee. He says the warranty "is what it is."
Is any of this standard practice? This was not advertised as a used or demo unit when I agreed to purchase it, and there was no mention of a different warranty period than what would accompany a normal retail sale. Was I wrong to expect that a previous-generation model would be sold with the same warranty as a current-generation unit? Am I wrong to expect that the manufacturer replace the faceplate free of charge to make this unit the color that I agreed to prior to sale?
I’d appreciate a gut check before I press the issue or ask for a return. Thanks!
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- 51 posts total
- 51 posts total