Denafrips Support - No Such Thing

I concur with the above.  Todd has gone out of his way to assist in support and purchase decisions.

After I updated firmware on a Terminator Plus it would not work with my Iris.  Denafrips told me the newer production (no model change) Iris's had firmware that was compatible.  I was left with a paperweight.  Would have been nice to be advised before the update the Iris would not work or been offered a discounted path to a compatible Iris.  Their attitude was just move on.

I think Denafrips makes good products but there are many equivalent DAC's at similar price points that I would invest in a better company.

I scored an Antipodes S/20 DDC.  Antipodes has an amazing support Forum and will at no charge login to my system and help with issues and updates.  That's how a company should support its clients and products.

I have an old Antipodes Core, for some reason (I believe parts availability) they could no longer support it, they offered me a very generous upgrade path to current models even though my Core was functioning perfectly.  At least I know if my Core has problems it is a paperweight, but that is my choice.

one more shout out for todd king at tek specialties - very helpful, responsive and a class act in every way

denafrips kinki etc etc are lucky to have him be the face of their us market customer service and support