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McIntosh Flunking the Course in Washington State...What Do You Think?

According to McIntosh website, there continues to be "NO" authorized repair in the state of Washington.  

To make it worse, when I contacted McIntosh regarding my MHA-100 which had front display issue, the person I talked with was dismissive and absolutely no help...this after I couldn’t get them to call me back (I had to have someone chase him down).  For the first time ever, a McIntosh person came across as professionally rude.

I’m afraid the best stereo manufacturer in America may be sliding down a slippery slope as service is usually the first thing that goes, after being purchased by a market hungry company.  Manufacturing quality and the product itself usually follow.  This just caused me to "not buy" the new McIntosh streamer and go with Aurender instead.  There are too many alternatives at this price point to be patient with McIntosh.

So although I’ve given up on McIntosh, I may still need the equipment I own repaired.  Does anyone know of anyone in the Seattle-Tacoma area that repairs McIntosh equipment?

 

 

 

bheyamoto
devinplombier
1,642 posts
 

Folks will say "this repair shop did a fantastic job", but... how would they know?

They take an item to a shop to be fixed because they lack the skills, equipment, or inclination to fix it themselves. 

How are they suddenly qualified to judge the quality of the repair? Did they take the cover off, check the quality of the brands and series of capacitors that were used by the techs, flip the PCBs to assess the quality of the solder joints, double-check bias and DC offset, etc, etc? 

Just curious. It’s easy to see they fixed it, it’s harder to see whether they fixed it right.

 

gavman's avatar
gavman
157 posts
 

"the best stereo manufacturer in America"

That's hilarious 

jb1
109 posts
 

Starting in January, I have emailed them 3 times to answer a simple question. What is the tube complement for the phono section of the C1100? 3 times in 3 months and no reply for a simple question regarding their flagship preamp for almost ten years. 

devinplombier
1,642 posts
 

@jb1 

Why do you email a manufacturer 3 times for info that's in your user manual? 

 

jb1
109 posts
 

Because the manual is not clear on the phono tubes on the top: It is very clear on the bottom section. I can’t see the markings looking through the window & I don’t want to take it apart to find out.

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