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Big issue with my fiber optics internet for Qobuz streaming

 

I just switched from cable to fiber optics for internet. Both download and upload speeds have been upgraded to over 600 Mbps, so speed should not be an issue at all. It came with a modem (AT&T BGW320 model), which handles the fiber-to-Ethernet conversion and also serves as a router.

For TV, video streaming, and cell phone access, the experience has been great—better than ever. However, when I stream Qobuz hi-res music, particularly 24/192, it continuously pauses, drops out, and/or skips tracks from time to time. Sometimes even lower-resolution music has similar issues.

I called AT&T support, and the technician performed a detailed diagnosis and reset from his end but found nothing he could address or offer to resolve the issue. He suggested raising the issue with Qobuz.

What could be the reason? Have you encountered such an issue? How did you resolve it?

lanx0003
richardnyc2
35 posts
 

@lanx0003 

I am sorry that you are having troubles with your new set up. I would start with what Audphile1 suggested then my first call would be to Qobuz to rule out server issues on their side. The storms we have had of late has affected s lot of things. I recently switched to eero and upgraded the copper where ever possible. I'm sorry I dont have a silver bullet abswer for you but I feel your pain. Upgrades should be just that; but often it can create other problems. 

Peace

terrapin77
91 posts
 

I recently switched to ATT Fiber and I’m also experiencing an issue with Qobuz. It will stop mid song and move to the next track and also stop completely but it shows as still playing on the app. I have a Lumin U1 Mini streamer connected directly to my RAXE300 router. The gateway is in passthrough mode

bigdoghoss's avatar
bigdoghoss
17 posts
 

It's AT&T. 

lanx0003 OP
1,955 posts
 

Folks, thank you again for your input. To recap, I added a Netgear RAX80 router, enabled IP passthrough, and turned off the Wi-Fi on the AT&T BGW320 modem.

I ran the player for six hours last night over 5 GHz Wi-Fi with 24/192 hi-res files and did not experience any issues. I hope this has completely resolved the problem.

Thank you as well for the confirmation from several of you who reported no issues after implementing a similar setup.

jrareform's avatar
jrareform
192 posts
 

OP seems to have fixed this, but let me say, this community may know audio but networking seems like there's a huge knowledge gap and some of you should not be chiming in when you aren't experts.  Those saying "it's at&t" are clueless.  If the OPs other streams that require WAY more bandwidth, it's not the ISP.  This seems like a pretty easy conclusion but you guys are all bashing the ISP bc you don't understand networking.  I am not defending At&t.  Just saying, don't chime in on stuff you have zero clue about.  Rant over.

No one here mentioned port settings?  Very possible the other router had certain ports blocked which would make it so traffic from Qobuz could be blocked. 

Hope you didn't have to buy a new router.  Ridiculous some of the responses here come on people 

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