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Big issue with my fiber optics internet for Qobuz streaming

 

I just switched from cable to fiber optics for internet. Both download and upload speeds have been upgraded to over 600 Mbps, so speed should not be an issue at all. It came with a modem (AT&T BGW320 model), which handles the fiber-to-Ethernet conversion and also serves as a router.

For TV, video streaming, and cell phone access, the experience has been great—better than ever. However, when I stream Qobuz hi-res music, particularly 24/192, it continuously pauses, drops out, and/or skips tracks from time to time. Sometimes even lower-resolution music has similar issues.

I called AT&T support, and the technician performed a detailed diagnosis and reset from his end but found nothing he could address or offer to resolve the issue. He suggested raising the issue with Qobuz.

What could be the reason? Have you encountered such an issue? How did you resolve it?

lanx0003
larryincmh
113 posts
 

I have the same ATT modem/router combination that you have.  As has been suggested by others, I used IP Passthrough to take the load off the ATT device for assigning IP addresses, and other router tasks.  My router duties are performed by a Synology router instead.  Having gone this route I have had zero issues with Qobuz streaming in any quality level to my system.  So hopefully you find the same to be true.  

Also, I did not turn off the WiFi broadcasting from the ATT router, but don't have anything connected to it.  I was cautioned by ATT tech to leave some way to get into the router directly for software updates, or for the occassional need to get into the ATT device's settings (which I had to do to set up some port forwarding rules for JRiver and Roon).  I am sure everyone's setup is a bit different but this is how I dealt with it.  

Finally, I make a habit of rebooting the ATT gateway once a week, just to refresh the connection with their servers.  This solved a few other random disconnect issues I had.  I do that via the ATT app and it takes five minutes and of course distrupts network traffic while that is going on, but it's usually done early in the AM or very late at night.

richardnyc2
35 posts
 

@lanx0003 

I am sorry that you are having troubles with your new set up. I would start with what Audphile1 suggested then my first call would be to Qobuz to rule out server issues on their side. The storms we have had of late has affected s lot of things. I recently switched to eero and upgraded the copper where ever possible. I'm sorry I dont have a silver bullet abswer for you but I feel your pain. Upgrades should be just that; but often it can create other problems. 

Peace

terrapin77
91 posts
 

I recently switched to ATT Fiber and I’m also experiencing an issue with Qobuz. It will stop mid song and move to the next track and also stop completely but it shows as still playing on the app. I have a Lumin U1 Mini streamer connected directly to my RAXE300 router. The gateway is in passthrough mode

bigdoghoss's avatar
bigdoghoss
17 posts
 

It's AT&T. 

lanx0003 OP
1,955 posts
 

Folks, thank you again for your input. To recap, I added a Netgear RAX80 router, enabled IP passthrough, and turned off the Wi-Fi on the AT&T BGW320 modem.

I ran the player for six hours last night over 5 GHz Wi-Fi with 24/192 hi-res files and did not experience any issues. I hope this has completely resolved the problem.

Thank you as well for the confirmation from several of you who reported no issues after implementing a similar setup.

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