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Big issue with my fiber optics internet for Qobuz streaming

 

I just switched from cable to fiber optics for internet. Both download and upload speeds have been upgraded to over 600 Mbps, so speed should not be an issue at all. It came with a modem (AT&T BGW320 model), which handles the fiber-to-Ethernet conversion and also serves as a router.

For TV, video streaming, and cell phone access, the experience has been great—better than ever. However, when I stream Qobuz hi-res music, particularly 24/192, it continuously pauses, drops out, and/or skips tracks from time to time. Sometimes even lower-resolution music has similar issues.

I called AT&T support, and the technician performed a detailed diagnosis and reset from his end but found nothing he could address or offer to resolve the issue. He suggested raising the issue with Qobuz.

What could be the reason? Have you encountered such an issue? How did you resolve it?

lanx0003
simonb
38 posts
 

@lanx0003 Very little information here to go on. Do you use WiFi? What are you using as a streamer? If you use play.qobuz.com on a web browser do you have errors? What do the log files tell you on the router? Cheers.

mooks005
14 posts
 

I had a similar issue in the past with the way AT&T implements TV over fiber. The solution is to implement VLANs (essentially virtual separate networks). You will need a managed switch to implement. Put the TV and streamer on separate VLANs. The other solution may be to drop AT&T TV and use YouTube TV or similar.

speedthrills
215 posts
 

If you happen to use Roon and have ANY wireless activity in your home related to using it- like controlling it from your phone or Ipad or laptop and if as part of your new fiber system the provider has installed various Wi Fi devices- like an Eero router and additional Eero devices that wirelessly extend wi fi in your home then the problem is almost related to the Eero system and its constant steering of signals across two or three bands it employs. So, your phone may be trying to talk to your Roon device via a 2.3g band while the roon device is operating on your 5g band. I've had years of this frustration and eventually went to wired use trying to get all devices on a hard wired network. Still, at times when streaming I'll have freezing / hangups. 

motown-l
355 posts
 

I'm not currently streaming using QUOBUZ, but I can attest to AT&T being generally awful. Luckily, AT&T doesn't offer fiber in my area.

I switched to T-Mobile fiber and couldn't be happier. 2 Gig on ethernet and 900 mbps on WIFI. Far better WIFI coverage in my challenging MCM, aluminum clad house. I do stream Hi Rez files on Amazon through the the provided NOKIA  server/router without issue. I know I'm not utilizing ultimate quality like QOBUZ or Tidal, but the T-Mobile system is fantastic.

billsw
28 posts
 

This is probably a handshaking issue between Qobuz Connect and your streamer.  I have high speed reliable internet and use a ethernet cat 6a cable from router to high end streamer (Simaudio 891), and I still have this same problem.  Perhaps Qobuz can fix it.  Meanwhile, I have given up on Qobuz for now and gone back to Roon which does not have this problem.  

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