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Big issue with my fiber optics internet for Qobuz streaming

 

I just switched from cable to fiber optics for internet. Both download and upload speeds have been upgraded to over 600 Mbps, so speed should not be an issue at all. It came with a modem (AT&T BGW320 model), which handles the fiber-to-Ethernet conversion and also serves as a router.

For TV, video streaming, and cell phone access, the experience has been great—better than ever. However, when I stream Qobuz hi-res music, particularly 24/192, it continuously pauses, drops out, and/or skips tracks from time to time. Sometimes even lower-resolution music has similar issues.

I called AT&T support, and the technician performed a detailed diagnosis and reset from his end but found nothing he could address or offer to resolve the issue. He suggested raising the issue with Qobuz.

What could be the reason? Have you encountered such an issue? How did you resolve it?

lanx0003
lanx0003 OP
1,959 posts
 

Thank you @cleeds and the confirmation from @foggyus91 @tuberist and @erik_squires. I am going to try a separate router that I have used for the previous internet carrier.  That router has up to 1Gbps WAN port and could handle 1Gbps for 2.5ghz and higher BW for 5ghz.  I will try it when I get home today and let you guys know.

AI also pointed out something similar and suggested performing IP passthrough to the new router, then disabling Wi-Fi broadcasting on the modem after the transfer so the modem only functions as a gateway/bridge. Makes sense. I am feeling hopeful now. Thank you guys.

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erik_squires
17,554 posts
 

Almost forgot, if your streamer allows adjustment of max MTU set it to 1300 as a test

shooter41
143 posts
 

I'd also bet money on it being an AT&T issue. When I first moved into my house a little over 2 years ago I was excited to finally be able to get fiber. There are actually several providers for fiber but I chose AT&T because I had some prior experience with them and they were obviously the biggest. Huge mistake. It was absolutely horrible and was out as much as it was on. They sent a tech who tried some things and then confided in me that they had a problem all over my little town that they had no idea how to solve. I told him that meant that I was going to have to go with someone else and he said he hated to hear it, but he didn't blame me a bit.

I switched to Xfinity, which, incidentally, was the only carrier available to me that didn't offer fiber but I'd had them for several trouble-free years at my old house. In over two years now it has been virtually flawless. I initially had 1 gig service but they recently bumped me to 2 gig. 

AT&T systematically destroyed DirecTv when they bought it and they appear to be losing their way on their core business, too. 

lanx0003 OP
1,959 posts
 

@rick_n  I used both native app and QC.  Both have same issue.

@erik_squires  Is MTU adjustment in fiber modem or router.  My Netgear router  I am going to try has a default MTU set in 1500.  Will it be too high or too low?  Anyway, I will try switching router first to see if it works first...

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