The Music Room is Slipping


I cannot recommend doing business with them any longer. They DEEPLY lowball you when you sell them gear and then forget all about the mass profits they made on you when you are looking to buy something from them, They offer to stand behind a purchase, yes... but the reality is that it is all about max profits on used gear and lack of any sort of support or consideration going forward. They are nothing more than a pawnshop for audio gear and I am done with them.

 

nooshinjohn

I have never bought used high-end audio gear before. Lately, I have been tempted to buy a pair of speakers from TMR. My biggest fear, based on past experience with a brick-and-mortar store, is that what happens if (as happened with me in the past), after listening to the speaker, I find that one of them has a slight defect, to my ears (e.g. the driver cone seems to rub against the magnet occasionally. It's subtle, but I can occasionally hear it. Now, I try to tell them the speaker is defective. Since they "tested" the item, and their tester gave it a green light, they could say that in their opinion, the speaker is fine, and they will not honor the warranty or a return based on item being defective, since they don't consider it to be a defect. I would like to know if anyone has had to deal with TMR with what the buyer considered to be a defect. If so, what was your experience with TMR? Thanks in advance for your responses.

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@atulmajithia  Google gets you to the FAQ page  . that said here is what it says regarding your concern

 

Every pre-owned product we offer carries a 30-day, satisfaction-guaranteed return policy unless stated otherwise in the product description.** Additionally, every pre-owned product purchased directly at www.tmraudio.com carries a 90-day warranty. During the 30-day return period, a return or exchange can be requested for any reason. If the product is defective in some way, TMR will cover all related shipping costs. Any returns initiated outside of product defects, the customer is responsible for all Shipping and Handling costs, and there will be a 5% restocking fee taken from the refunded amount. All return requests, with exception of any special orders, must be approved and a return authorization issued before return will be accepted. Special orders are final and will not be available for any return or refund. Basic troubleshooting measures require the cooperation of the customer and are expected to be carried out before a product is deemed “defective." During the 90-day warranty period, we will repair (at our expense) any products that are found to be defective. If we can not repair it, we will replace it with something comparable or issue a full refund. In no case is a customer authorized to send a defective unit to a 3rd party repair center without our consent, and we will not pay for any repairs that we do not perform.

New product lines for which TMR is an authorized dealer carry a 60-day satisfaction-guaranteed return policy. Return shipping costs are at the expense of the customer unless the product is defective. Full manufacturer warranties are in effect for these products.