Hello,
I am sorry to hear about your experience with the Triton 3+, the inventory we have of legacy service parts was inherited as part of the acquisition and on some items there is no possibility of replenishment.
PML purchased the GoldenEar assets from AQ in January of 2025. As part of the acquisition all finished goods and service parts inventory were transitioned. Unfortunately the documents and technical information that was provided were far more limited than anticipated especially the older the products became.
In January 2025 the employees who transitioned to PML made us aware that attention needed to be paid to several legacy platforms since inventory of those parts was dwindling or depleted. We attempted to place an order with the original vendors for multiple amp assemblies however they rejected it claiming that they were no longer able to build the amplifiers. That is not uncommon for overseas manufacturing, which often requires you place a large last time buy as part of final production in order to meet future service requirements.
At that time we scrapped all remaining inventory of finished goods that could not be replenished and converted them into service parts. The T3+ which was discontinued in late 2022 had no remaining inventory to salvage.
Given the shortage of technical documents we have spent a great deal of effort to be able to support and repair the older platforms. This is compounded by undocumented hardware changes that occurred throughout the life of that platform. Service logs were either short on details or nonexistent, giving us limited insight into what has caused previous failures.
Future GE products will be shifted to PML platforms to ensure long term support, current products will be supported to our standard (we still have full assemblies of many products from the 2000's and can repair electronics from the 1990's), and we will continue to do everything we can to support legacy items. There is unfortunately nothing else we can do in terms of providing full amplifier replacements on certain models, those decisions were made long prior to the acquisition.
If you are looking at used or new old stock of legacy products we would support the OPs suggestion to contact GE and confirm service inventory if that is a concern.
Sincerely,
GoldenEar