@sandrodg73 Thanks. Good to know.
Goldenear, definitely off my “future buy list.”
Goldenear….recent experience and lesson learned
Against better judgment, I bought a pair of GE Triton 3+’s new from my dealer about a year and a half ago for my home theater. I went against my gut, and bought a pair of powered speakers. Of course, last week one of the amps died. The speakers are still under warranty.
Reached out to my dealer, who called GE. Apparently GE no longer has replacement amps. I can remove the amp and send it in for repair, but no replacements are available. Pretty sh-ty. Nice job Paradigm (probably old news, put Paradigm now owns GE). Never been a Paradigm fan…and this just confirms my feelings.
Should have followed my gut and bought non-powered speakers and a separate sub instead of GE, Chinese assembled junk. Lesson learned!
Just a heads up for all you GE owners if/when you have amp issues.
Prior to buying any GE speakers, call Paradigm to confirm they will have parts in the future to support your purchase.
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Simple fault finding first, have you checked the failure mode LED Status and behaviours.Completely dark, solid red/green, or flashing. Does the speaker makes a "pop" when powered on (suggesting the amp is trying to start) or if it is completely silent any burning smells or previous instances of the speaker cutting out. I know this is simple but the amp has quite alot of protections built in. So no led at all suggests the SMPS Swich mode power supply failure or blown internal fuse. If solid red led that suggests output stage (mosfets) or large capacitor failure. if the led just keeps flashing it suggests a DSP issue or a firmware issue even. That’s something local repair shops may not want to tackle. If it is in the power supply or output stage most shops could tackle that.A service manual or circuit diagram could help them but they are often difficult to get a hold of. I heard somewhere that GE had a flat fee system fir plate amp repairs but being a discontinued model spares may not be available. Its a tricky one, good luck with it. |
Not all powered speakers have issues. I have an Audiophile friend who bought a second hand pair of ATC SCM 50 ASL a decade ago and to me they sound as good as they did when he first got them and they were a few years old when he got them and they have a total of 6 amplifiers per pair, zero faults! I guess it does teach us we get what we pay for ATC have been around for over half a century. If I were in the market for Actives, they'd be first on my short list. I know that doesn't help the disgruntled GE owner, these are harsh lessons and I'd wager we've all had similar lessons on our journeys. |
I'm unclear about your post. You want them to send you a replacement amp (because you're special) and they can't, but they are willing to take it in for repair? So send it in for repair! If we all had equipment that never failed, and replacement parts were available forever (at whose cost/), that would be an ideal world, but the world is not ideal. |
@nubiann I think the main issue here is Goldenear is a “lower end,” Chinese outsourced speaker brand.They designed their speakers then outsourced their manufacturing to China. Would be interesting to know what company in China actually builds (or was building) GE speakers. |
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