Goldenear….recent experience and lesson learned


Against better judgment, I bought a pair of GE Triton 3+’s new from my dealer about a year and a half ago for my home theater. I went against my gut, and bought a pair of powered speakers. Of course, last week one of the amps died. The speakers are still under warranty.
Reached out to my dealer, who called GE. Apparently GE no longer has replacement amps. I can remove the amp and send it in for repair, but no replacements are available. Pretty sh-ty. Nice job Paradigm (probably old news, put Paradigm now owns GE). Never been a Paradigm fan…and this just confirms my feelings.

Should have followed my gut and bought non-powered speakers and a separate sub instead of GE, Chinese assembled junk. Lesson learned! 

Just a heads up for all you GE owners if/when you have amp issues.

Prior to buying any GE speakers, call Paradigm to confirm they will have parts in the future to support your purchase.

jnc

  Sorry to hear about your issue. Hopefully it can be repaired and that it gets returned. Funny side note , as I Googled your speaker for details on the amp and crossover. I used cut and paste from your post regarding the exact name. AI answered with a picture of your speaker and a long article about the General Electric Triton dishwasher and all its details. They did not have any replacement amps either. Again I totally feel your pain and frustration and wish you a happy ending. I hope the humor helps as I mean no offense or joke at your expense. Respectfully, Mike B. 

@jnc - sorry to hear about your speaker-amp problem, hope you find a workable solution.  Good luck.  

I have Paradigm 120 Hs.  Hybrids.  An amp went out. They sent out a replacement immediately.  My dealer said they never had a Paradigm amp go before but it was kinda common for the GEs.  For whatever its worth....just my 2 cents.   Ive been very happy with Anthem and Paradigm. 

Sorry to hear that GE no longer has your amp in stock.  I owned GE Triton 2’s that I picked up slightly used for a couple years.  They were really nice speakers and I enjoyed them.  During that time, I had both amps fail about a year apart.  At that time GE was still owned by themselves.  A quick call and they sent out refurbished replacement amps with instructions at no cost.  Just a deposit that was refunded  when failed amp was returned. The installation was easy with connection clips. Great GE service that was seamless.  It appears it was a good decision to sell them last year and move on.  Who knew…