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FedEx shipping damage

I recently sold my KEF R11’s shipped in original boxes & packaging to UT. Somewhere along the way they sustained significant damage arriving at the buyers home with significant damage to the boxes resulting in several corners of speakers being badly dented, although they seem to work (amazingly).  
I over insured (double sell) in case one was lost or damaged as the pair would then be useless… never thought it could happen to both. 

I submitted a FedEx claim, with damage pictures & other supporting information & consider the speakers totaled. 7-14 days for FedEx resolution. 

I have never experienced this issue, so I am asking for any ‘got ya’, anything to watch out for, or any other recommendations to bring this to a favorable solution. Thank you. 

signaforce
snapsc
722 posts
 

All of the above stories are why you have to have a lot of pictures and videos of the product before it is packed "proving" it works, then pictures of the packing materials, pictures while packing, pictures of the final packed boxes...just in case there is a problem and you have to prove that you did everything by the book...and even then, there are no guarantees that you will be made whole.

And, more than likely, you will have to produce a purchase receipt proving you actually own the product...you can't be too careful.

 

thecarpathian's avatar
thecarpathian
6,111 posts
 

I would also think attitude when interacting with the shipping company is extremely important. They're pretty much holding all the cards. Going in with a hostile attitude is like boarding a train with square wheels.

steve59's avatar
steve59
1,983 posts
 

I use freightcenter.com as it's a search engine for shipping companies that asks the right questions to get products shipped correctly. The local fedex and ups dropoffs around here are small franchise/indian owned  independents that leave me 0 confidence any product would be inspected for proper packing.  

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