Denafrips Support - No Such Thing


I have sent multiple support requests to Denafrips over the last 4-6 weeks using their support page for help with my Aether and Gaia. No response at all.

Are others finding this to be the case? Are there alternate contact methods?

jaybe

Hello @kmcong, you can absolutely send the unit here and we'll update it for you :) Thanks, TK

@tekaudiospecialties1 

Thanks for reaching out. After the holidays I will contact you and take you up on your offer to fix the unit. Thanks

Purchased Denafrips from Todd very recently. He provided a 1st class buying experience, is extremely knowledgeable and a very nice guy. Nothing but good things to say about Todd!

I concur with the above.  Todd has gone out of his way to assist in support and purchase decisions.