Eversolo A10 died - Questions

I purchased a used Denafrips DAC from a private owner back when Alvin was still their rep.  There was a problem with the unit when I got it so Alvin asked me to send the unit to the Texas repair facility  The unit was fixed UNDER WARRANTY two days later.  Now that’s what I call customer service.

audphile1

I  did the same last year. After coming close to pulling the trigger on a famous Chi-Fi Dac I decided against it. Found a pre-owned Chord DAC. A quick email to the Canadian distributor to check on their warranty rules etc.and exchanged emails over the  course of 48 hours. They have nontransferable warranty to the next owner, no issues at all and confirmed that my potential unit was covered. This was  huge for me. Being retired on a fixed income, I have zero tolerance for packing up gear and sending it across the ocean for repair. These throw-away unit's "replacement policy" is bogus and the proof is obvious, noting customers and the issues they have with warranty and repair.  So the rule is that if I cannot comfortably eat the potential loss of a  failed piece of gear, then I will not purchase it. Life is to short.

Just a follow up to this... so I was able to send it in to Forte in the USA to get it fixed. Eversolo charged me but it was not that much... like $150. It was the PSU that died. I do get a 1 year warrenty on it though, now, since I paid to have it fixed. It cost me like $300 to ship it though to them through fedex, which was painful. I wonder if FedEx ripped me off some how. It would of been nice is this whole experience never happened. 

It's really hard to find a streamer in this price category that has a good sound like this. So I probbaly will end up keeping it for awhile until I can upgrade to a Moon. 

I would sell it before it craps out again. Get a wiim ultra with geshelli dac to hold you over. You can use both in the second system after you get the moon piece.