Auralic Support

Completely agree with @mahler123 about avoiding streamer/DAC combos...

Auralic used to be a good company. I thought their streamer/server was much better than aurender and others at the time so I bought it. Lightning DS was probably the 2nd best software after Roon to use for navigating your music library.

IMO, which goes against the likes of the audio magazines, a lot of the higher end audio manufacturers are struggling. Again, IMO, these manufacturers are pricing themselves out of the market. How many companies have been bought out by the bigger midstream companies during the last few years? B&W, Classe, just lately MBL due to struggling to keep the lights on (MBL's filing for insolvency in May 2025), and there are others. Not only is the audio hobby a money pit when buying from on reputable manufacturers that will be here for a while, if you buy a product from a company that goes out of business or gets gobbled up with a none audio company, you have a paperweight worth nothing on your hands.

i had many Classe pieces since the late 90’s, sounded good, a little expensive. I had their top of the line monoblocks that sounded great, cost a fortune, but when they started to get bounced around between different buyers and then got ousted with no home, I sold them while I could. 

Thanks for the tips.  Two suggestions seem promising: rebooting from the modem up; and switching from my older (4-5 yrs?) iPad to my nearly new iPhone 16.  I've been using the iPhone to run the Cambridge MXN10 and my iPad to run the G1.1 hoping to avoid any potential conflicts by using separate devices.  I''ll try both fixes and keep you posted.  I really want this to work because the G1.1 sounds very good and it would be a shame (and a damnable expense!) to have to replace it.

I'm still waiting for a reply from Audio Advisor (less than 24 hours so far).  They have been good about service issues in my experience and I expect them to have something constructive to say about this issue.  I note that they still have one Auralic item for sale on their site, which surprises me.

Digital is wonderfully convenient and capable of producing excellent sound (even without breaking the bank, but it can be a little maddening when it comes to chasing down glitches.  Could be hardware, system setting, streaming service server, internet provider, smart device and probably some things that I haven't even heard of.  So reliable tech support is a key consideration.  If I had known that Auralic was going to fold (or whatever they did) I would not have bought one of their products.  But, as suggested above, high end audio firms are on shaky financial footing I suppose you put down your money and takes your chances.

With the exception of the G1.1 all of my gear is made in the US, Great Britain, or Japan (I can't speak for the internal components, only the nominal badging.). Most of the affordable streamers I know of are made in China or South Korea.  I only know of one US company that makes a streamer (PsAudio).  Are there other US streamers other in the $2500 range? 

This is a sad conversation.computers seem to be temperamental and it is interesting upscale is selling off remaining invintory. I like my genesis 2.2 but am disappointed that it may crash and be a 7k paperweight.🤧

Auralic look like well made music machines.  Im surprised they went under and that no one bought them out.