I hope you get it sorted out. I actually can't believe Upscale is trying to sell off remaining Aurilic inventory.
Auralic Support
About two years ago I bought an Auralic Aries G1.1 Wireless Streaming Transporter from Audio Advisor. I understand that Auralic is no longer in business. Their support site no longer exists. What, if any, support can I get on this product?
Perhaps one of you can answer my question. The G1.1 sounds great, but lately it has quit streaming on Tidal after playing six or eight songs. Then it displays an error msg" Unable to play selected streaming track. I have determined that if I go to the Tidal setting (in the Arualic Lightning app) that I can clear the cache and the streamer will play again for six or eight songs and then the same error message appears.
I do not believe this is a Tidal issue. I havs deleted and signed into Tidal a couple of times with the result. As well, I have a Cambridge MXN10 streamer on my desktop that is plugged into the same ethernet switch as my G1.1 and it has no problems. Cambridge uses the same smart device interface associated with Auralic.
I suspect that the G1.1 has a firmware issue because Auralic no longer updates. Whatever the issue, it is a damned shame that an expensive piece of gear can be so quickly consigned to the scrap heap because the manufacturer no longer supports it. I have written to Audio Advisor for advice but haven't received an answer yet.
Any suggestions?
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If the company has gone under then it would be strange if Customer Servive and software updates are still available. Otoh look at a company such as Marantz which basically won’t support a component ofc warranty and provides terrible service to gear still under warranty. Streamers in particular seem susceptible to software incompatibility issues down the road. A streamer is just a networking computer that is optimized for audio. I advise against getting streamer-DAC combinations, because DACs seem to be much more stable . |
Here's a potential clue for you (and me)... I have a third system with a WIIM Pro Ultra streamer that is doing the same thing using Tidal Connect... started about two weeks ago and have tried everything but it plays 6 songs to the end of the song and then stops. Then I have to restart the playlist and it goes another 6 songs and stops. It does not do this using Spotify Connect. Meanwhile I have an Eversolo T8 and an A8 and both work just fine with Tidal Connect - these are both updated frequently while the WIIM not nearly as often. I've reset everything on the WIIM, nothing works... I'm hoping for an update...?? |
Completely agree with @mahler123 about avoiding streamer/DAC combos... |
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