A Problem For U.S. Audio Manufacturers

After trying to send an expensive pair of Synergistic Research speaker cables back to its factory from Canada for modification (i.e. to have then bi-wired) via FedEx, I learned something that severally impacts the desirability and marketability of U.S. audio products for foreign purchasers: you can't send audio components (cables, amps, preamp, speakers, etc.) back into the States. 

I have since learned that the problem extends beyond warranty issues.  Some audio friends and associates here in Canada and Germany have shared that they were unable to deliver their used gear sold to purchasers in the United States.

The first regulatory road block imposed by CBP is a form that the shipper must provide to CBP after the goods have been shipped and are sitting in U.S. Customs. The form requires the consignor to certify the exact content by weight of aluminium, steel and copper.  I was able to do that with the assistance of the manufacturer.  However, the goods continue to sit in U.S. customs under a notation that "further information is required. 

Here's the catch.  You and the shipper aren't given details as to what additional information is required.  The shipment just sits and sits in customs purgatory.  Ultimately, you have to cancel the shipment instructions, get the shipment back and try and get a refund because the U.S. has closed its borders for business with countries it doesn't like whether you are a commercial entity, a retailer or simple audio enthusiast. 

Sad!