Not at all!
There is no bias in describing someone’s claims as exactly that, claims, other than a bias towards clarity in description. Nothing has been discounted.
Of course direct experience is part of science that is examined with lenses like measurement. In audio science, for instance, preference curves for headphones were developed by asking people what they prefer (their claims about quality).
See, this is why ASR is so valuable. It provides depth that helps overcome these broad generalizations and false dichotomies!

