I found out the hard way regarding fedex’s policy on collecting their fees and tax. I shipped goods to a customer in Canada, from the USA and the buyer refused to pay the fee and tax. Fedex had already delivered the goods so they billed me for the charges since he didn’t pay. I have a Fedex account.
I emailed the customer and he still refused to pay so I had to pay the charges. I will not ever ship goods to Canada or use Fedex for Intl. shipments again. This the first time anything like this has happened in 25 years doing business, and this has nothing to do with tariffs because Canada has always charged import tax.

