dCS Puccini CD transport noise


Hello,

I recently bought a new Puccini CD/SACD player. Sound quality is outstanding, and, compared to my previous player (Mark Levinson 390S), a vast improvement.
However, I have one issue. The CD mechanism, when playing discs (or with the pause function activated) is quite noisy. It is a combination of a whirring sound (the spinning disc) and a more constant rustling sound. It is clearly audible from my listening position (3.5-4 meters from the player), e.g. when playing piano and choral music (not to speak of late evening listening). I find this rather annoying, especially as the noise comes from a position squarely in the stereo picture (player on a rack between speakers)

What are the experiences of other Puccini owners in this regard?
richterian
Thanks for your valuable feedback. I got a replacement. While less noisy than the first item, there is still very significant whirring for my taste, especially with SACDs. I checked a few other Puccinis at dealers - some were quieter still, but none so that I would be able to listen to Debussy, Ravel, Ives, art songs etc without noticing. For me it's hugely distracting. The importer told me that it is basically inherent to the open design of the transport mechanism in which the spinning disk drags the air with it, producing the buzz.
As a solution I thought initially of upgrading to the Scarlatti, but I was informed that due to its heavier build, the transport is certainly not quieter than that of the Puccini. Can Audiogon members confirm that?

I am now thinking of building a plexiglas cover to put over the player, or of changing altogether to another brand, painfully as that may be both financially and soundwise, as I find the Puccini bewitchingly good. Could you recommend CD-players with SACD capability and high quality digital volume control that could match the Puccini? I am thinking of the Accuphase DC800/DC801 combo, or DP-700 player, or the Wadia 781i. Any comments on these vis-à-vis the Puccini? I would plug the player directly into a Krell FPB 400cx (speakers: SF Amati Anniversario). I especially value low-level resolution, tonal accuracy and imaging.
hi. i own the puccini and have also had transport issues. as you know both the puccini and the scarlatti have esoteric transports, though they are of different qualities. there are a number of relevant posts and many users of the scarlatti on this forum.
you must have super-sensitive hearing because whenever i hear the tranpsort i just turn up the volume and that does the trick : )
your least expensive fix would probably be making/ordering a custom box, which could also reduce vibration. the other obvious answer, which I and many others are wrestling with now, is to take the transport out of the loop. with respect to the puccini, this means buying the U-Clock and serving it AIFF files via USB.
best wishes,
Update: thanks to dcs which provided me extraordinary care and went above and beyond to solve a problem that neither they, nor i created, my puccini is back, running and sounds great! to follow up on the current thread. if i put in something very light, like solo piano, try "after the rain, the soft sounds of eric satie," i can hear the transport moving. unfortunately. if anything else is happening, i.e., solo piano and violin, there is enough happening to obscure the transport noise. as is well known, dcs does not make the puccini transport, it is esoteric. i welcome comments from other puccini owners.
Mine is dead quiet. My XO3SE was noisy if I were 6" from it. You must have phenomenal hearing.
Every unit I have heard you can hear when listening to a quiet passage and that's sitting 10 feet away which to me is distracting and taking me out of the moment.

Really leaves me scratching my heard, the money this costs and they can't get this perfected.