Upscale Audio is up front with customers

Purchased my VPI/Hana/Sutherland 6 years ago, and 6 sets of tubes over the last 10 years, all with great results. 2 years ago an led on the Sutherland failed( nothing else, just the light ) so I contacted Upscale. Upscale got a hold of Sutherland, who sent me four amber replacements, at no cost. Cheers Upscale!

I've only had positive experiences with Mr. Deal and his sales associates.  I've purchased NOS tubes and some items.  I've asked concerning higher end speakers and cartridges.  Always received reasoned answers.  Upscale is upscale in fact of customer service and products that usually provide musical enjoyment, often at very reasonable prices.

Uncle Kev, hey man I am happy with the turntable I bought from Upscale and the cartridge. It sounds stellar and I am getting in some good listening sessions. I really do think you guys do a bang up job (even though I have never been to your store). I understand things happen and you guys provided excellent customer service to me. Don’t just take my word on it just look at the majority of the comments here. Thanks to your sales dept, analog dept and even to the guy whose wife had the baby.... that’s what life is about. Most importantly, you have built a great business and I am sure you should stand back and see what you have done over many, many years by providing quality gear for musical enjoyment and sound advice. That’s very cool....