Anyone solved MF Tri Vista SACD problems?

No one really knew that the Philips transport is faulty. This includes Marantz, MF, Krell, EMM Labs and maybe others. The known "modders" like us (APL Hi-Fi), Modwright, Stan Warren and others were left helpless too.

This Philips transport is very nice and it was the pioneer when it comes to Multichannel SACD. It sounded amazingly good and it is built with extremely reliable laser pick-up/spindle assembly. It was simply one of the best CD/SACD transports at that time.

How can a designer be sure that only certain part of the Digital Signal Processor (the SACD decoder, a.k.a. FURORE) will fail after 2-3 years of use? Impossible!

Philips realized the failure, and even one of their engineering team came up with proposal for fixing the issue, but the cost was so high that they simply decided to move on. Still, they remain the only company to blame when it comes to this failure because they have announced the faulty part NLA (no longer available). Since this a proprietary application specific device designed by Philips, no other company is capable of fixing this issue.

In conclusion, this particular CD/SACD transport/DSP from Philips was one of the best to consider when designing CD/SACD player. None of the companies who used it in their players could have known about this failure, and none of them can fix it without the support from Philips, which is non-existent when it comes to this particular problem.

Hope this helps!

Best wishes,
Alex Peychev
www.aplhifi.com

Cerrot,

1. Again I ask, why does this hostility only go at Musical Fidelity?

Krell used the same Philips transport in the SACD Standard. Did they stockpile transports in case of failure? Did they know it was a crap transport when they built/designed it? Did they test it properly? Why no shame on Krell?

2. My TriVista also went in for repair and came back unrepaired (and with a different fault). As is always the case with repairs outside the country of the product's origin, it went to a local repairer chosen by the distributor. I was unhappy with what happened but I have enough objectivity to judge that it was not directly Musical Fidelity's fault.

3. So you concede that in fact MF did offer to trade your kW SACD for another player but you declined their offer. That is, you made a choice. Be a man and take responsiblity for your choices.

4. My kW 500 has not missed a beat in six years of operation. I suspect it would survive a nuclear attack. Is it possible that you are so embittered by what happened with your kW SACD that you have lost perspective where Musical Fidelity is concerned?

Hi Alex,

Thank you for your post.

It is great have some input on this subject from someone who knows the facts and is able to assess what happened calmly and rationally.

The Philips SACD transport debacle cost a lot of people a lot of money. It also damaged many reputations.

It is important that at that same time as we recognize that customers were hurt and that companies didn't always react as promptly and effectively as they could have done, we don't rush to the kind of overblown, overwrought judgements that "all Brand X is crap, all of the time" as are being posted here.

The Philips SACD transport problem shouldn't be allowed to taint reputations beyond the scope of that singular issue.

Cheers,

Chris

I had a similiar experience with a Krell player. In a ~18 months period, Krell shipped me 5 new replacement units ... 3 was the same and 2 was a replacement/newer model.

It was a hassle and shipping got expensive but Krell stood behind their products and I have no complaints.

I ask Krell why use the Phlip transport and their reason is simply for performance.

Gtfour-Ahhh...hostility? No. Just decided to never support Musical Filelity ever again. (That is my decision-and, last I checked, 60% of thhe kW's are door stops-pretty high failure rate for a great company who's only "fault" is that they got hoodwinked by Phillips (?). I didn't buy a Krell-I bought the MF kW--again, $7,000. I don't care about Krell. I never had a Krell. I believe the MF was limited to 500 units-it would have beean easy enough to stock pile parts for just 500 units (?). I sent my MF back for repair and after almost a month, it came back just as bad (I remember maybe worse) than before--no note-"sorry, we can't fix it" - just sent it back as repaired. (they didn;t test it before return shippment?). And, no - they never made any offer of trade in. My dealer took care of that. Hhe took a nice hit on a trade in for a different brand. Sold to me way below cost "for my trouble". Great dealer (lousy company). All I wanted was for MF to send it back with a little note, "sorry we couldn't fix it-what would you, our $7,000 customer, like for us to do"? That was all I wanted. Before you ask people to step up "and be a man", know the facts. I cited no hostility towards you.