@devinplombier it did cross my mind that you might have been sarcastic. Unfortunately it’s tough sometimes to make that clear. Sorry about that!
Who is Roon?
This is an organization that has developed software that consists of a Interface overlay to keep track of Music from streaming services. And create narratives about tons of albums. It’s amazing in all that it does. I have a lifetime membership.
They have a forum that provides assistance from others including all kinds of technical service which is really challenging to deal with should you have problems. They don’t offer phone service.
my question is is this some operation that operates out of someone’s basement? Do they employ thousands of people? Is it a nonprofit organization? Are they doing well financially? Is there a Mr. Roon?
Who are these people that have coordinated this service. Does anybody know anything about this organization?
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@ozzy62 re:
....and 347 to go, so both you and our OP gets to sweat it out over your potential prize claims.... *L* .....and all this time I thought Roon was an ’it’...pardon, to all the .... "Roonies"? |
Roon was wonderful and informative… until I had a fatal issue with my lifelong subscription account and could no longer access it. I found their version of customer service (open forum of users) less than welcoming and ultimately unhelpful with my problem. So after attempting to resolve the issue several times over several years, I moved on to greener pastures (Innuos) and look back with some regret at the time I wasted trying to fix my Roon account. What a brilliant design for customer service - make the customer do it for free. I will never again buy gear from a company that doesn’t stand behind their product with more integrity than that. |
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