Eversolo A6/A8

My Dad was one of the first to buy the A6 when it was launched. It was great until the last update. It will no longer recognize his amp’s DAC since updating to the latest firmware. It went from playing fine, to updating the firmware to loss of USB functionality

Initially they were prompt to respond but they insisted it was the associated gear. I put the A6 in my system and it worked perfectly so it’s not the hardware.

After thoroughly troubleshooting they did not respond when I asked for warranty service. They also would not send me the previous version that worked saying it was risky and might render the unit inoperable

They insist it’s not their software and ignored my request . I even mentioned that the clock was ticking and only 5 days left on the warranty. In addition they told me they have never heard that problem when there were two active threads about the same DAC2 card on their forum . And a few on other forums.

I have both Aurender and Bluesound and have had issues but they were resolved quickly.

I spoke to people in the know and they have also stated that Eversolo is not taking care of warranty issues. I firmly believe after this experience that there is no real support for the hardware, it works or it doesn’t. As far as firmware i think they really lack the resources that Aurender, Innuos , and BluOS have and they clearly do not care if their bugs hobble the device.

I would stay away from this brand. It is is decent box when it works but don’t expect it give you years of service.... it is disposable.

These are getting up there in price , I would never spend $2k on an A8 when you can buy an Innuos , Luminary, or Aurender for not much more. That is the wise thing to do. Those companies know how crucial support is on these devices.

@oddiofyl

thank you kindly for your reply post.

wow, awful issues re: your dad’s unit.

in my use scenario that i’m considering, i will ONLY use the A8 with its internal DAC. i don’t want to use another DAC to do the D/A conversion.

may i ask if you or your dad have used the A8 with Apple Music or Apple Music Classical streaming please?  i am buying the A8 specifically to stream Apple Music.

it is disappointing that Eversolo has not responded to your requests for service.

Its too bad.  I have been a harsh critic of off brand Chinese hardware and took a lot of heat for it but it's unfortunately how a lot of these companies operate 

They probably are very reliable on the hardware side but many people underestimate how important the firmware is in the scheme of streaming.   

If a company can't fully support a streamer when it stops working then what good is even the best hardware?  

I really had high hopes for this product but in the end I think I foresaw the future ...  

If you are potentially buying a product that will have problems and also have substandard service, why not just switch to a streamer that has a long history of quality and service. They also don't have the quirky software and interface that many Eversolo buyers complain about?

Is it just because of wanting Apple Music?

I would do some research into streaming services such as Quboz or Tidal, along with the streamers offered by Aurender, Lumin and Innuos.

They will have better quality sound, larger music libraries and better user interface apps.

You came here to get advise from people that know more than you. You seem hesitant to take that advise and that is never a smart thing to do.

This product could be so good if they were a more mature company but digital sources need stable, vetted firmware to work well.  They are just not at that level.

So frustrating to lose an audio output format like USB that is now ubiquitous...